If the customer is unsatisfied with the product delivered then he/she needs to mail us at info.zolaindia@gmail.com within 2 days from the date of receiving the parcel.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

• Genuine quality issues.
• Packages lost in transit.
• In case Zola India discovers that a wrong item has been shipped to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

• Incorrect or outdated delivery address.
• Incorrect address format including any form of a PO Box address.
• After 2 failed delivery attempts by our courier agencies.
• Package refused by recipient.
• Products returned in a used or damaged condition.
• Minor color and design variation(s). All products are handcrafted and so there may be some variation from the photographs on our website.
• If the jewellery is not faulty or damaged